Can I change my order once I place it?

Once an order is placed, we do not accept changes. However, we may be able to change the order or delivery address if the change is notified within 24 hours. These changes are entirely at Ysztm's discretion.



Can I cancel my order?

Orders can be cancelled within 24 hours of placing. To cancel an order, please email [email protected] with your name, order number, order date and mobile number. Our team will call you to confirm the cancellation.



When and how can I get a refund if I cancel my order?

The refund will be credited to the same payment method as the debit. This process usually takes 7-14 business days, depending on the bank and gateway. Other than processing refunds, Ysztm has no impact on the timeline. Refunds will be returned within 7-14 business days of processing, or in the case of credit cards, until the next billing cycle. You will receive an email notification from us regarding refund processing. You will then need to contact your bank or credit card issuer to find out the status of your refund.



What's your exchange policy?

Once the product is delivered to you in accordance with the original order, it cannot be refunded or exchanged. If the product has manufacturing defects, it can be replaced. If the product has a manufacturing defect, please contact customer service within 48 hours after the product is delivered to you.


Please make an unpacking video/click on the picture when you receive the order in order to raise any disputes related to the order, such as missing/damaged products.

Any issues related to the package should be raised/highlighted within 24-48 hours after delivery.

Products ordered from the Ysztm website - shipped in a standard box, so orders are accepted after verification at your destination.

Tampered packages should be rejected at the time of delivery, once accepted, no complaints will be made.




What if the product I ordered is out of stock?

All products displayed in the online store are stock products. In exceptional cases, if the product you ordered is out of stock, we will notify you within 72 hours, and if you wish to cancel the order, we will process the refund immediately.